For the maintenance and change control screens, you can use the Maintenance dialog to set the base Problem Types that are handled. Examples are hardware-related issues, performance problems, software bugs and network problems.
To access this dialog, select the menu option. The Maintenance dialog displays, defaulting to the Problem Types tab.

To add a new problem type, click on the button and:
· | In the field type the name of the problem type |
· | In the field type a short description of the problem type |
· | In the field type the weighting to apply to the problem type |
· | In the Note field, type any additional information on the problem type |
The problem type displays in the Defined Types list.